Refund policy

We want you to love your purchase! If you’re not fully satisfied, we’re here to help. Please review our return policy below:

30-Day Money-Back Guarantee

You have 30 days after receiving your item to request a return. To be eligible, the item must be in the same condition you received it:

  • Unused and unworn
  • With tags
  • In its original packaging
  • Accompanied by proof of purchase

To begin a return, please contact us at support@charmingporch.com.
Items sent back without first requesting a return will not be accepted.

Return Process

If your return is accepted, we will provide:

  • A return shipping label
  • Detailed instructions on how and where to send your package

If your country of residence is outside the United States, please note that return transit times may vary.

You can always reach us for return questions at support@charmingporch.com.

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is:

  • Defective
  • Damaged
  • Incorrect

Contact us immediately so we can resolve the issue promptly.

Non-Returnable Items

We do not accept returns on:

  • Perishable goods (e.g., food, flowers, plants)
  • Custom products (e.g., personalized or made-to-order items)
  • Personal care items (e.g., beauty products)
  • Hazardous materials (e.g., flammable liquids or gases)
  • Sale items or gift cards

If you’re unsure whether your item qualifies, feel free to contact us.

Exchanges

To exchange an item, we recommend initiating a return first. Once accepted, you can make a new purchase for the desired item.

EU 3-Day Cooling-Off Period

If your order is shipped to the European Union, you are entitled to cancel or return your order within 3 days, for any reason and without justification. As with standard returns, the item must be:

  • Unused
  • With tags
  • In original packaging
  • Accompanied by proof of purchase

Refunds

Once your return is received and inspected, we’ll notify you of the approval status.
If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or card issuer may take additional time to process and post the refund.

If it has been more than 15 business days since your refund was approved and you haven’t received it, contact us at support@charmingporch.com.