Shipping policy
We are committed to delivering your order promptly and ensuring a seamless shopping experience. Please review our shipping policy below:
Order Processing
- Processing Time: All orders are processed within 1 to 3 business days. Orders are not processed or shipped on weekends or holidays.
- Order Confirmation: Upon placing an order, you will receive a confirmation email. Once your order has been processed, you will receive a notification with shipping details.
Shipping Timeframe
- Standard Shipping: Estimated delivery time is 10 to 15 business days after the order has been processed.
- Free Shipping: We offer FREE SHIPPING throughout the USA.
Shipping Charges
- Free Shipping: Free shipping is available for all orders within the USA.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s). You will be able to track your order via the link provided in the email.
Delivery Delays
While we strive to meet the delivery times stated above, some delays may occur due to factors beyond our control (e.g., weather, customs clearance, or other disruptions). We appreciate your patience and understanding.
Undelivered or Lost Packages
If your package has not arrived within the estimated timeframe, please contact our support team. We will work with the carrier to resolve the issue promptly.
Customs, Duties, and Taxes
We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Returns
We offer 30-day returns. For any queries related to returns, please email us at support@charmingporch.com.